OléGol Help Center

Welcome to OléGol Help. If you can't find what you're looking for below, email liuchunxu@miaoboai.com and we will respond within 5 business days. Content safety reports are reviewed within 48 hours.

For privacy questions see the Privacy Policy. For terms and acceptable use see the Terms of Service.

Contact Us

ChannelAddressBest for
Emailliuchunxu@miaoboai.comAll support, billing, privacy, account, content safety, and bug reports
Webhttps://api-mini.clipclap.net.cn/mobile/helpThis page
Postal mailBeijing Lingxi DeepMind Technology Co., Ltd. — Building 13, 13th Floor, Block 21, Tian Tong Zhong Yuan, Dong Xiao Kou Town, Changping District, Beijing 100000, ChinaFormal legal notices

When you email us, please include:

Getting Started

1. How do I create an account? Open OléGol and tap Sign in with Apple or Sign in with Google on the welcome screen. You can also start as a guest and link an account later from Me → Settings.

2. What does OléGol do? OléGol turns your prompts and uploaded photos into short AI-generated football-themed videos using a library of templates. Open a template, follow its on-screen form, upload any required photos, and tap Generate.

3. Why do I need to grant photo / camera access? We only ask for these permissions when you choose an account avatar or start a template that requires an uploaded image. If the photo is an account avatar, visible face data is used only to display your profile. If the photo is generation media, OléGol processes the visible face data only to create the AI video you requested and to preserve the person's visible likeness in that output. We do not access your library in the background. You can revoke permission at any time in iOS or Android app settings.

4. Does OléGol use Face ID, TrueDepth, or biometric face recognition? No. OléGol does not collect, access, create, or store Face ID data, TrueDepth camera data, ARKit face geometry, face meshes, faceprints, facial-recognition templates, or biometric identifiers. We do not use face data to identify, authenticate, verify, track, profile, or recognize any person. See Sections 2.3, 3, 4, 5, 6, 7, and 9 of the Privacy Policy.

5. Why am I being asked about tracking (ATT)? The App Tracking Transparency prompt lets us measure ad-campaign performance. If you decline, OléGol still works fully. We do not access the IDFA, collect the IDFV through AppsFlyer, set an AppsFlyer customer user ID, perform user-level cross-app tracking, or use AppsFlyer server-to-server purchase attribution for your device on iOS. The AppsFlyer SDK may still process limited app-event and network-level technical data for privacy-preserving aggregate measurement through Apple SKAdNetwork, Google on-device measurement, and AppsFlyer aggregate reporting. You can change the ATT setting at any time in iOS Settings → Privacy & Security → Tracking → OléGol.

Credits & Generation

6. How do Credits work? Each generation consumes a fixed number of Credits. The exact cost is shown before you confirm. New users may receive welcome Credits.

7. My generation failed — am I charged? If a generation fails because of a confirmed technical issue on our side, Credits are returned to your balance automatically. If the issue is on your side (for example a photo that violates our content policy), Credits may still be consumed; in that case the App will explain why.

8. My generation has been stuck for a long time. What should I do? Most generations complete within 1–3 minutes. If it has been longer than 10 minutes: 1. Pull down to refresh the screen 2. Close OléGol and reopen it 3. If the issue persists, email liuchunxu@miaoboai.com with your account email and the time you started the generation; we will check the server logs

9. The generation result is unexpected / strange. Can I get a refund? AI models can produce unexpected outputs. We do not refund Credits for taste or quality preferences. We will refund Credits in cases of confirmed technical failure — see Question 8.

Purchases & Subscriptions

10. How do I buy Credits or a subscription? Open Me → Membership to choose a weekly or yearly subscription. Purchases are processed by Apple on iOS and Google Play on Android, then charged to your store account. One-time credit packs are not currently offered in this App version.

11. How do I restore purchases on a new device? Sign in with the same Apple ID or Google Play account you used at purchase, then open Me → Membership and tap Restore Purchases.

12. How do I cancel my subscription? On iOS, open Settings → tap your name → Subscriptions → OléGol → Cancel Subscription. On Android, open Google Play Store → profile icon → Payments & subscriptions → Subscriptions → OléGol → Cancel subscription. You will keep access until the end of the current billing period.

13. How do I get a refund? App Store purchases are refunded by Apple and Google Play purchases are refunded by Google. For Apple, visit https://reportaproblem.apple.com. For Google Play, follow https://support.google.com/googleplay/answer/2479637. If the store grants the refund, we will adjust your Credit balance and subscription benefits automatically.

For confirmed technical failures on our side, we can also issue replacement in-app Credits. Email liuchunxu@miaoboai.com with your Apple transaction ID or Google Play order number. See our Subscription Terms for full details.

14. Why does my purchase say "Pending"? Apple or Google Play sometimes holds new purchases for review. If it has been more than 24 hours, contact the applicable store support. Once the store confirms the purchase, the Credits will appear in your account automatically.

Account Management

15. How do I change my display name or avatar? Open Me → Settings.

16. How do I sign out? Open Me → Settings → Sign out. The next time you open OléGol, a new guest session will start unless you sign in again.

17. How do I delete my account? Open Me → Settings → Delete account. See https://api-mini.clipclap.net.cn/mobile/delete-account for full instructions, including what gets deleted and what we are required to keep.

18. Will deleting my account cancel my subscription? No. Apple and Google Play bill subscriptions independently. Cancel your subscription in the applicable store before deleting your account, otherwise your store account may continue to be charged.

Content & Safety

19. What can I upload? Photos you own or have permission to use. Do not upload:

For the full list see our Terms of Service.

20. My content was removed. Why? Content that violates our safety policies or applicable platform content rules may be removed automatically or after manual review. If you believe the removal was a mistake, email liuchunxu@miaoboai.com with the date and a short description; we will re-check it.

21. I saw inappropriate content in OléGol. How do I report it? Open the generated result and tap Report content to contact support from inside the App. You can also email liuchunxu@miaoboai.com with a screenshot, the template name, and a short description. Content safety reports are reviewed within 48 hours.

22. Can I use OléGol outputs commercially? Outputs are for personal, non-commercial enjoyment. Commercial use, including advertising or representing AI outputs as authentic events or endorsements, is not allowed.

Privacy & Data

23. What data does OléGol collect? See our Privacy Policy for the complete list.

24. How is face data or facial information handled? Face data is handled only when you choose to upload media that contains a face. If the face is in an account avatar, it is used only to display your profile and is not sent to third-party AI model providers. If the face is in generation media, it is used to generate the requested output, preserve visible likeness consistency, perform safety checks, and support troubleshooting if you contact us. Generation media may be processed by our backend, Tencent Cloud COS storage, and the third-party AI model providers listed in the Privacy Policy only as needed for that request. It is stored in mainland China with the rest of your uploaded media and kept until you delete the work or your account, subject to CDN cache purge timing. We do not sell face data, use it for advertising or tracking, train unrelated foundation models with it, or retain biometric face templates.

25. How do I access or export my data? Email liuchunxu@miaoboai.com from the email associated with your account with the subject "Data access request". We will respond within 30 days.

26. How do I manage tracking, diagnostics, or notifications?

27. Where is my data stored? Our primary servers, object storage, uploaded media, face-containing uploaded media, and generated works are stored in mainland China. Apple, Google, AppsFlyer, and Sentry process limited information in their own regions. See Sections 5 and 6 of the Privacy Policy for details.

Technical Troubleshooting

28. The App crashes on launch. 1. Force-quit OléGol 2. Restart your device 3. Update to the latest version on the App Store or Google Play 4. If the crash continues, email liuchunxu@miaoboai.com with your OS version and device model

29. Login fails with "Please sign in again". This usually means your session expired. Try the sign-in option again. If you signed in with Apple originally, you must sign in with Apple again (not Google), and vice versa.

30. I can't restore purchases. Make sure you are signed into the same Apple ID or Google Play account that originally purchased OléGol. Then in OléGol open Me → Membership → Restore Purchases.

31. Push notifications don't arrive. Check that notifications are enabled for OléGol in iOS or Android notification settings. Make sure your device is not in Focus / Do Not Disturb mode. If the issue persists, email liuchunxu@miaoboai.com with your account email.

Other

32. Where can I read the legal documents?

33. Who operates OléGol?

> Beijing Lingxi DeepMind Technology Co., Ltd. > Building 13, 13th Floor, Block 21, Tian Tong Zhong Yuan, Dong Xiao Kou Town, Changping District, Beijing 100000, China > Email: liuchunxu@miaoboai.com